Frequently asked questions.


01.

What kind of clients do you work with?

We work with a wide variety of adult clients. Many of our clients are struggling with anxiety, depression, addictive behaviors, substance abuse, identity issues, body image issues/disordered eating, and career and life transitions. We work hard to serve clients who have felt misunderstood by other psychotherapists - including queer clients, people of color, and people who identify as transgender. You can learn more about the individual, couples, and group counseling we provide here.


02.

How do I start working with one of your therapists?

The first step is to sign up for a free phone screening here, which takes about 10-15 minutes. Once the screening has been completed, and if we’re able to find a good fit for you here, our intake coordinator will send you an email within 24-48 hours that includes options for potential therapists to work with. Once you’ve selected the therapist that works for you, that therapist will reach out and schedule your first session.


03.

How long does it take to get matched?

Depending on your availability and that of the clinician, it’s possible to have the screening, choose a therapist, and see them within the same week.


04.

What happens during the first session?

During the first session, your therapist will review our practice policies and will start to gather relevant information - including the presenting problems, family history, and relationship history - and will work with you to develop goals for treatment.


05.

How long is each session?

Each session is 45 minutes long, and we ask that our clients come at least once a week.


06.

How much do you charge?

Our fees vary by the clinician’s level of experience:

Tier I: $55/session (Graduate Intern)
Tier II: $85/session (Early Career)
Tier III: $120/session (Advanced Practitioner)
Tier IV: $225/session (Senior Therapist)
You can learn more about our fees here.


07.

How do I pay for my sessions?

During the intake process, we will ask for your credit card information and store that securely in our client portal. We will charge the credit card on file on the following business day after your session. We do not accept cash or checks.


08.

Do you take my insurance?

We are considered an out-of-network provider and can help submit for out-of-network reimbursement to lower the cost of your session. Read about our fees & policies to learn more.


09.

What if I don’t like who I am matched with?

We suggest working with one of our therapists for 3-6 sessions to get a feel for their personality and style. If you would like to switch therapists, you can reach out to the intake coordinator or to our operations manager. We would work with you to match you with someone that better fits your needs.


10.

Where is Kip located?

Kip has two locations. The Manhattan office is located on 120 West 31st Street, on the 3rd floor - right by Herald Square. The Brooklyn office is located on 21 Dunham Place in Williamsburg, off of the Marcy JMZ stop.


11.

What are Kip’s hours?

We are open Monday-Saturday to accommodate the busy needs and schedules of our clients. We have clinicians at Kip from 7 am-10 pm on Monday-Friday, and 9 am-5 pm on Saturdays.


12.

How can I access the client portal and update my information?

You can log in to the client portal here. You’ll be able to update your billing information, change demographic details like your mailing address, and see a history of visits.